Refund Policy
Because many orders are digital and delivered quickly, and some credentials cannot be “returned” once viewed, refunds are limited to the situations described below. This policy is part of our Terms of Service.
1. When a refund is available
We will issue a full refund to your wallet when:
- The credentials or service we delivered do not work at all on first legitimate attempt (e.g. login fails with the details provided).
- An account product is permanently banned or suspended by the platform within the inspection window, and the ban is not caused by the buyer’s own actions.
- The product page materially misrepresented what was delivered (e.g. wrong type or clear mismatch with the listing).
- The order was charged but the item was never delivered to Orders / History.
For SMS numbers and boosters, refunds follow the same principle: non-delivery or clear failure of the service as described, within the window and with proof.
2. Inspection window
You have 30 minutes after delivery to test the item and open a refund request, unless a longer window is stated on the product page. After this window we assume the item worked and the order is considered final. Always test before changing recovery information on any account product.
3. When a refund is NOT available
- You changed the password or recovery details and were then locked out.
- The destination platform restricts the account or number because of your activity (mass posting, ToS-violating content, spam, automation, etc.).
- You no longer want the item, changed your mind, or made a purchase by mistake after viewing credentials or consuming the service.
- The request is made outside the inspection window.
- You shared the credentials with a third party who then misused or burned the account.
4. How to request a refund
- Go to Orders / History and open the affected order where possible.
- Use in-app Help & Support (Live Chat) or report the issue with the reason that applies.
- Attach short proof (screenshot or screen-recording of the failure or platform notice).
- Include your Customer ID. Our team usually replies within 24 hours.
5. How refunds are paid
Approved refunds are credited to your in-app wallet so you can spend them on another order. If you prefer a refund to the original payment method where that is possible, request it in the same conversation — bank or processor refunds typically take several business days.
6. Chargebacks
Please always talk to us first. Filing a chargeback before contacting support may lead to the account being suspended while the dispute is investigated, and may result in permanent closure if the claim is found to be invalid.
7. Wallet top-ups
Wallet top-ups themselves are non-refundable once successful, but the balance can always be spent on future orders. If a deposit fails or is double-charged, contact support with the payment reference and we will reconcile within 24 hours.
8. Contact
Refund requests — in-app Live Chat / Help & Support, or our published WhatsApp support channel, with your Customer ID and order details.